No, but you can find our products at Canadian Tire, Lowes, Sears or Amazon.com
The A35 is a metal pad that is dipped in clay and can last up to a year and the A35W is a paper pad with aluminum to help hold its shape and lasts up to 90 days. The paper pad puts more moisture into the air and helps more with allergies.
The arrow should point towards the furnace, not away.
We will send you out a new one. The pleats are counted by hand and sometimes by human error get counted wrong.
No, you will have to call Aprilaire directly at 800-334-6011.