FAQs

Frequently Asked Questions


More than likely, mineral deposits are collecting on the tank. Clean the humidifier tank with a cleaner/descaler. We highly recommend the BestAir Humidi-Clean for cleaning of the tank.
This highly depends on usage, and the hardness of your water. At the minimum, we recommend you replace your filter every 2-4 months.
Absolutely! In fact, many families choose to do this when a new baby is born, or for seniors.
You can measure humidity levels with a relative humidity sensor, usually referred to as a hygrometer.
  • Absolutely, the harder your water is, the shorter the life of the filter. If you have very hard water, your filters will probably need to be changed more frequently.
  • Hard water may turn your filter brown.
As long as the wick is still wet all the way through and water usage is normal, the wick is still good. Wick filters help to trap impurities that are in the water. The more impurities and minerals are trapped, the more the filter will change color.
Typically - Yes. Double check with the manufacturer of your unit to be extra sure. We recommend using “Splash Scents” Humidifier Fragrances. Simply add to the water in manually filled evaporative humidifiers. Unlike typical scented candles or plug-in fresheners, the scents work with your humidifier. Humidity and a refreshing scent are carried throughout the house.
No, you cannot reuse your wick filters; they are used to trap impurities in the water and therefore, the wick filters should be discarded - typically every 2-4 months.
A hygrometer is a device that measures the amount of humidity in a particular area.